We helped turn a spend-classification opportunity into an enterprise-ready SaaS platform for government and procurement teams.
The challenge
Promote Insights had a clear market opportunity: a SaaS platform for spend classification and analysis, serving government and enterprise customers who needed better visibility over procurement data. The challenge was translating that vision into a product foundation with the user experience, security posture, accessibility, and architectural maturity expected by demanding public-sector and enterprise buyers.
The platform needed to make complex procurement data usable for real decisions, while also satisfying the non-negotiables of the market: strong identity and access controls, tenant separation, repeatable deployment practices, operational observability, and an interface that could be adopted by users with different accessibility needs and procurement maturity levels.
What we did
Beta Digital structured the engagement around two coordinated streams: Experience and Technology. The Experience stream used human-centred design to understand how procurement professionals work with spend data, the decisions they need to make, and the friction points in existing tools. That research informed personas, wireframes, interactive prototypes, and usability testing cycles.
A major output was an accessibility-centred design system covering core interaction patterns, component behaviour, keyboard navigation, screen-reader considerations, and visual consistency. This gave the product a reusable interface foundation rather than a one-off screen set.
In parallel, the Technology stream defined the architecture required for a credible SaaS platform: DevOps practices, CI/CD pipelines, infrastructure patterns, environment management, multi-tenancy, identity, access control, encryption, integration architecture, monitoring, observability, and data processing patterns for ingesting, normalising and classifying procurement data.
What it delivered
Promote Insights gained a product foundation that was both user-centred and enterprise-ready. The experience design made procurement insight easier to access and act on, while the technical architecture gave the platform the security, scalability and operational discipline needed for government and enterprise customers.
By running Experience and Technology together, Beta Digital helped avoid the common product trap of attractive screens sitting on weak architecture, or strong architecture exposed through a difficult interface. The result was a more credible SaaS platform, ready to evolve with customer demand.
The full measure of the engagement
Planning a similar engagement?
We help SAP customers on BTP, AWS, and beyond — across Apps and adjacent capabilities. If this story rhymes with something you're working through, we'd like to hear about it.