We transformed guided buying into a consumer-grade procurement experience capturing $1.5b+ annual spend through a cleaner SAP SRM frontend.
The challenge
A global government and public-sector services organisation needed to overhaul procurement across contracts, regions and business units. Existing purchasing processes were fragmented, user adoption was inconsistent, and free-text ordering made spend data difficult to classify or analyse.
The organisation needed a guided buying platform that could capture more than $1.5b in annual spend while making purchasing easier for everyday users. The goal was not simply to digitise procurement, but to create a better buying experience that would increase compliance, reduce off-system spend and improve the quality of business intelligence.
What we did
We designed and built an electronic Procure-to-Pay platform using SAP UI5, layered on top of the existing SAP SRM environment. Rather than replacing SRM, the solution modernised the user experience while preserving the value of the backend procurement investment.
SAP Gateway and OData services were used to connect the new guided-buying screens to SRM functionality. The experience was designed around consumer-grade product search: users could enter a product name or description and receive relevant results from approved suppliers, rather than navigating complex catalogue structures or entering free-text descriptions.
The procurement lifecycle was reworked across catalogue purchasing, purchase ordering, receipting, invoicing and approvals. Particular attention was given to approvers, with screens designed to surface the information that matters for high-value or high-risk decisions: supplier status, contract compliance, budget impact and supporting detail.
What it delivered
The platform created a simpler guided-buying experience while bringing more spend under control. Users could find approved products more easily, approvals became clearer, and the organisation captured purchasing data in a more structured and reliable way.
The data improvement was strategically important. By shifting away from free-text ordering and towards defined products, categories and suppliers, the business gained a clearer global view of spend patterns — strengthening procurement insight, supplier negotiations and category management.
The full measure of the engagement
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